Frequently Asked Questions
Everything you need to know about shopping with Marshalls Garden
When will my plants or seeds be delivered?
Delivery times vary depending on the growing season and item type. Seeds are typically dispatched within 3-5 working days, while live plants are shipped at the optimal time for planting to ensure they arrive in peak condition.
What happens if my plants arrive damaged?
We take great care in packaging, but if your order arrives damaged, please contact our customer service team within 14 days. We provide a quality guarantee and will offer a replacement or a full refund for any substandard items.
Do you offer international shipping?
Currently, we only ship within the UK to ensure the freshness and health of our live botanical products. This helps us comply with agricultural regulations and maintain our high standards of plant health.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
If your order has not yet entered the dispatch process, we can certainly assist with changes or cancellations. Please contact our support team as soon as possible with your order number.
How can I track the status of my garden supplies?
Once your order is dispatched, you will receive an email confirmation containing a tracking link. You can use this link to monitor your parcel's journey directly via our courier's website.